FAQs

The questions we are asked most. If yours is not here, just ask — we would rather help than have you guess.

Ordering

How do I place an order?
Choose your piece, select a size where one is required, and add it to your bag. You can check out as a guest or create an account.

Can I change or cancel my order?
Use our contact form with your order number as quickly as you can. If it has not yet been dispatched, we will do what we can.

Will I get an order confirmation?
Yes. A confirmation email is sent immediately, and a dispatch email with tracking follows once your order leaves us.

Sizing

How do I find my ring size?
Our ring size guide covers two methods: measuring a ring you already own, and measuring your finger with a strip of paper. It takes about two minutes.

I am between two sizes. Which should I choose?
Take the larger of the two. This is especially true of wider bands, which fit more snugly than narrow ones.

Do you show international sizes?
Yes. The size guide includes size conversions alongside inside diameter and circumference in millimetres.

How do I choose a necklace or bracelet size?
Length and fit details are listed on each product page under Length and fit or Size and fit. If you are unsure, ask us.

What if I order the wrong size?
Get in touch with your order number and we will help you sort it out.

Payment

Which payment methods do you accept?
The payment methods available to you are shown at checkout.

Is checkout secure?
Yes. Payment is handled by Shopify's PCI-compliant checkout over an encrypted connection. We never see or store your card details.

Which currency will I be charged in?
Use the country or region selector in the header to see prices in the currency available for your location. The currency you will be charged in is confirmed at checkout before you pay.

Delivery

How much is delivery?
Delivery is free on every order, to every destination we deliver to. Estimated delivery times are shown at checkout before you pay. More detail is on the delivery page.

How long will my order take?
Every piece is made by hand to order, which takes 7–10 days before it is dispatched. Delivery time then sits on top of that and depends on your country — the estimate is shown at checkout.

Do you deliver internationally?
Yes. Select your country or region at checkout to see the estimated delivery time for you.

How do I track my order?
Tracking details are included in your dispatch email.

Will I pay customs or import duties?
Depending on where your order is going, import duties or taxes may be charged by your local authority. Anything collected at checkout is shown to you before payment; anything not shown is payable on delivery in line with local rules.

If something is not right

My item arrived damaged or is not what I ordered.
Use our contact form with your order number and a photograph, and we will put it right.

I have changed my mind.
You can cancel within 30 days of receiving your order — see our returns and refunds page, or get in touch with your order number.

Looking after your jewellery

How should I care for it?
Our jewellery care guide covers cleaning, storage, and the everyday habits that make the most difference.

Can I wear it in the shower or swimming?
We recommend removing jewellery before showering, swimming or exercising. Chlorine and prolonged moisture are hard on any finish.

What are your pieces made from?
Materials are listed on each product page under Materials and details.

Gifting

Can I add a gift message?
Yes. Add a note in your bag before checking out and we will include it.

I do not know their size.
A ring they already wear on the same finger is the best clue you have — our size guide explains how to measure it. Or ask us and we will help you work it out.