If something is not right, tell us. We would rather fix it than have you keep a piece you do not wear.
Your right to cancel
You have the right to cancel your order within 30 days of the day you, or someone you nominate, receives the goods — without giving a reason. This goes beyond the statutory minimum of 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — we extend it to 30 days as our own policy.
To cancel, use our contact form (or email support [at] steeque [dot] com) with your order number and tell us you wish to cancel, before the 30 days are up.
Sending the item back
Once you have told us you are cancelling, send the item back within 30 days. It must be unworn/unused and in the condition you received it, with any packaging.
The item is your responsibility until it reaches us, so please keep proof of postage and use a tracked service. Unless the item is faulty, incorrect or not as described, the cost of the return postage is yours.
Your refund
We refund you within 14 days of receiving the item back, or of receiving proof that you sent it — whichever is sooner. The refund goes to your original payment method and includes the standard delivery cost you paid on the original order. If you chose a faster delivery method, we refund the standard cost.
We may reduce a refund to reflect any loss in value caused by handling the item beyond what would have been possible in a shop.
Faulty, damaged or wrong item
If an item arrives faulty, damaged or is not what you ordered, we will put it right. Under the Consumer Rights Act 2015 you can reject faulty goods within 30 days of receiving them for a full refund, and after that ask for a repair or replacement. In these cases we pay the return postage.
Natural variation in a handmade piece — the pattern of Damascus steel, the depth of an anodised colour, the grain of a wood inlay, or the natural grain and texture of leather — is a property of the material and is not a fault. It is described on every product page before you buy.
What cannot be cancelled
The 30-day cancellation right does not apply to goods made to your specification or clearly personalised — in practice, that means pieces you have had engraved, and rings made to a size outside the range we list.
To be clear: a plain, un-engraved ring in one of the sizes we offer (US 5 to 16), or a plain, un-engraved wallet, can be cancelled under the 30-day right, even though it is made after you order. Your rights if something is faulty or misdescribed always apply in full.
Get the size right first
Most ring returns are sizing, and our rings cannot be resized afterwards. Two minutes with our Ring Size Guide will usually settle it, and if you are between two sizes or unsure, ask us before you order.
How to start a return
- Use our contact form (or email support [at] steeque [dot] com) with your order number and what you would like to do.
- We reply with the return address and confirm the next steps.
- Post the item back, tracked, within 30 days of telling us.
- We refund you once it arrives.
Nothing here affects your statutory rights.