Shipping policy

Free delivery

Delivery is free on every STEEQUE order, to every country we ship to. There is nothing extra to pay for postage at checkout.

Where we deliver

STEEQUE delivers within the United Kingdom and internationally. The countries we currently ship to are shown at checkout once you enter your delivery address. If your country does not appear, we are not able to deliver there yet.

Made to order

Every piece is made by hand after you order, at the size and width you choose. Allow 7–10 days for it to be made before it is dispatched. Delivery time is on top of this and depends on your country and the delivery method.

Delivery estimates

Estimated delivery times are in working days and begin once your order has been dispatched, not when it is placed. We do not guarantee a delivery date. Where a carrier is delayed by weather, customs or events outside our control, the estimate may be exceeded.

Order processing

Orders are made and dispatched on working days. Orders placed at a weekend or on a public holiday are processed on the next working day. You will receive a dispatch confirmation by email, with tracking where the chosen delivery method includes it.

Customs, duties and import taxes

Orders delivered outside the United Kingdom may attract import duties, taxes or customs charges in the destination country. Where these are not collected at checkout, they are payable by the recipient on delivery and are not included in the price you paid us. Customs policies vary by country; please check with your local customs office if you are unsure.

Incorrect addresses

Please check your delivery address carefully before completing your order. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery; a further delivery charge may apply.

Lost or damaged parcels

If your parcel has not arrived within a reasonable time of the estimate for your country, or it arrives damaged, email support.steeque@gmail.com with your order number and we will investigate with the carrier. Your statutory rights are not affected by this policy.

For returns and refunds, see our Refund policy.